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任職資格qualifications:
? 大學(xué)本科學(xué)歷，國(guó)際貿(mào)易，經(jīng)貿(mào)英語(yǔ)專業(yè)為佳；
bachelor degree, major in international trade, business english is preferred.
? product knowledge, if possible. 具備產(chǎn)品知識(shí)（如有可能的話）;
? at least two years work in customer services environment.至少兩年的客服工作經(jīng)驗(yàn)；
? good microsoft office applications skill. 能熟練使用辦公軟件；
? ability to speak fluent english with written english at cet6rating or better preferred. 英語(yǔ)口語(yǔ)流利，書面英語(yǔ)達(dá)到 cet6 或更高水平者優(yōu)先；
? strong interpersonal, well verse in coordinating/organizing skill with good problem-solving mind set
needed. 需要有較強(qiáng)的人際交往能力、良好的協(xié)調(diào)/組織能力和解決問題的能力;
? customer orientated and committed to achieve goals given. 以客戶為本，致力于實(shí)現(xiàn)既定目標(biāo);
? fast learner, hardworking and an open-minded person.學(xué)習(xí)能力強(qiáng)，工作努力和思想開闊

崗位職責(zé)duty:
? 建立和維護(hù)客戶檔案；
create and maintain customer profiles.
? 為備件rfq提供報(bào)價(jià)并處理銷售訂單；
provide quotations for spare part rfq and process sales orders.
? 管理客戶訂單，從接單到訂單收款；
manage customer orders from order receiving until payment collection.
? 組織召開維修投入會(huì)議，確保所有部門了解并符合客戶的要求；
conduct the repair input meeting and ensure all departments understand and conform to the customer requirements.
? 準(zhǔn)備維修報(bào)價(jià)單和證明文件供客戶批準(zhǔn)；
prepare repair price quotation and supporting documents for customer approval.
? 維護(hù)相關(guān)的銷售訂單文件和記錄；
maintain relevant sales order documentations and records.
? 管理客戶溝通，為客戶提供每日/每周的工作狀態(tài)報(bào)告，并與相關(guān)部門聯(lián)系，解決客戶的問題；
? manage customer communications, provide daily/weekly work status report for customers, and liaise with relevant departments to resolve customer issues.
? 報(bào)告客戶投訴/反饋，并與相關(guān)部門協(xié)調(diào)，采取糾正/預(yù)防措施和客戶回應(yīng)；
report customer complaints/feedback and coordinate with relevant departments for corrective/preventive actions and customer response.
? 協(xié)助部門經(jīng)理做好客戶接待，提供客戶設(shè)施參觀服務(wù)；
accommodate customer facility visits.
? 通過電話或電子郵件提供aog回復(fù)；
provide aog response by telephone or email.
? 協(xié)助財(cái)務(wù)部進(jìn)行信用評(píng)估和督促客戶履行合同條款支付責(zé)任；
assist finance department in credit evaluation and payment collection.
? 對(duì)各客戶進(jìn)行客戶滿意度調(diào)查；
? conduct customer satisfaction survey of respective accounts.
? 協(xié)助直接主管和部門主管進(jìn)行業(yè)務(wù)改進(jìn)活動(dòng)和其他分配的任務(wù)；
? assist direct supervisor and department head in business improvement activities and other assigned tasks.
工作態(tài)度attitude:
? 強(qiáng)烈的團(tuán)隊(duì)意識(shí)team building;
? 富有責(zé)任心和紀(jì)律性responsibility and discipline;
? 有強(qiáng)烈的學(xué)習(xí)意識(shí)并勇于探索新知；willing to learn and explore new knowledge.